We're committed to building productive business relationships.
Our commitment to partnership is a core principle of our company
values. We are honest in our dealings with others, we respect the
uniqueness of each individual and we value the relationships we create.
Your Business Consultant
From the beginning and throughout your relationship with Chevron New Zealand you will have a Caltex
Business Consultant to assist and support you. Your Caltex Business Consultant ensures
that you have access to all available resources to start and grow your business.
Site Construction and Design
Construction of service stations involves a wide range of legal issues, design
standards, and material sourcing. Our engineers can give feedback to help steer
your way through, so you not only get the job done correctly, but efficiently too.
Training
We invest in people because they are our most important asset. As a Caltex retailer,
you receive training in business planning, product knowledge, people management,
facilities upkeep, safety and security. As a part of a global group of companies, we share international
best practices and provide our retailers with the latest and best information
from around the world.
Brand and Marketing Support
We are committed to continuing to grow the star power of Caltex. Our world class
advertising campaign "What Drives You", helps to attract customers onto your forecourt.
Our local site marketing toolkit provides resources, so you can create your marketing
materials tailored to appeal to the specific needs of your community. Being locally relevant
is an important part of the Caltex brand.
To take a sneak peek at our different advertising campaigns, click here.
Business Tools
Caltex Wet Stock Management Process -
Our fuel inventory management process ensures fuel integrity and quantity reconciliation.
Customer Service Tracking System -
Our mystery shopper programme addresses 17 quality-of-experience standards,
with participating stations reporting benefits in terms of both staff motivation
and customer satisfaction.
Customer Service Centre -
The Chevron customer service centre handles all orders and inquiries for retailers and
customers. A 24/7 business website is also available for order placement and tracking,
and live account information.
Financial Support - We work with you individually to develop a financial
support package that best suits your needs.
Walk into any major Caltex station, and you'll recognise the Caltex brand
experience - bright, strong, dynamic colours, modern equipment, clean and safe
forecourts. But most of all, you'll notice the respectful, helpful and friendly
service personnel who treat every person as an individual, not just a customer.
Service is an important part of the Caltex brand experience, and it doesn't happen
by accident. It's the result of picking the right people and partners to work with,
professional training and the careful execution of Caltex proprietary programmes.
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Only Caltex petrols contain Techron®, an exclusive ingredient developed with
more than 25 years of continuous research and development. Caltex petrol
with Techron is unbeatable at cleaning vital engine parts to help cars perform
at their best. Caltex Diesel is a quality fuel trusted by our commercial and
retail customers.
To learn more about Caltex with Techron®, click here.
Motorists also know that when it comes to engine oils, they can trust the world-famous
lubricant brands Caltex Delo and Caltex Havoline®.
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The Caltex StarCard is an established charge card payment service for business use. It assists customers to effectively manage
their cash flow. Depending on the account holder’s billing cycle and purchase timings they can take
advantage of up to 50 days of interest-free credit. Card holders also enjoy special discounts and
privileges.
Caltex's StarCash is a pre-paid card that can be used for fuel
and other purchases at Caltex retail outlets only (other than unattended Caltex Diesel Stops and Boat Stops).
The StarCash card makes an attractive gift, builds loyalty back to our stations, and it's a great way
for business owners to control expenditure.
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